“Our firm is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact Mr Cemal Turk on 0208 808 1285 or via email on firstname.lastname@example.org or by post at our office address on our firm’s letterhead. We have a procedure in place which details how we handle complaints; this is available on request. The complaint will be investigated by Mr Cemal Turk and we will aim to resolve the issue within eight weeks from the date the complaint was made.
It is hoped that the complaint will be adequately addressed; however, should you remain dissatisfied you are then entitled to submit a complaint directly to the Legal Ombudsman at the following contact details: Legal Ombudsman PO Box 6806 Wolverhampton WV1 9WJ. Telephone 0300 555 0333 and the email for general enquiries is email@example.com. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).”